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The University of Southampton
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Clearing and Adjustment: information for staff about the student hotline

The list of courses available to prospective students in this year’s Clearing and Adjustment period isÌýnow online.Ìý ThereÌýare limited places remaining for talented and well qualified candidatesÌýacross a number of subject areas.

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Should a prospective student call you regarding Clearing or Adjustment,Ìýplease direct them to the Ìýwhere they can find out aboutÌýrelevantÌýopportunities or complete anÌýonline form to apply for a specific course.

Alternatively, they can call our Clearing and Adjustment hotline onÌý023 8059 8989. Both the online form and the telephone lines are open fromÌý08:00, Thursday 13 AugustÌýwhich is the day A level and some other qualifications are released.

Given the volume of calls the hotline we will receive over this period, please could staff give out theÌýnumber, rather than attempting to transfer the call internally.

Please also explain that the hotline can be very busy especially onÌý13 August.

For queries about accommodation

Should a prospective student enquire about accommodation, please direct them to the . Alternatively they can call our accommodation hotline onÌý02380 595959 from 13:00, Thursday 13 August.

ForÌýgeneral queriesÌý

The high number of incoming calls to the hotline is likely to overload the internal telephony network.

ThisÌýmay result in many calls from the general public to otherÌýextensions getting a ‘busy’ tone, even if the person they are calling is not using their phone.

In order to minimise incoming line usage, Isolutions advise allÌýstaffÌýtoÌýtake callers’ contact details and offer to call them back.

 
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